Jun 13, 2023īeautiful property with plenty of complimentary self-parking available, if you do not wish to pay a daily valet fee. Customer service is non-existent, amenities are sub-par and mediocre, rooms are underwhelming, value is overpriced, not worth the money. I have stayed at many luxury resorts and casinos in Las Vegas (and all over the world), and Encore is in no way close to their level not a five star hotel (I will not even give them a 3 star) in any measure. With the amount of money they charged their guests, they can at least provide the basic amenities/necessities. I am a coffee drinker, and not even a complimentary coffee/tea in the room. Encore as represented by their staff, is cold, uncaring, unappreciative of their guests and the business they bring. ![]() We were assigned a room with no view, no b-day card, no cake, nothing. We informed the hotel that we were there to celebrate my son's birthday and baccalaureate graduation, but no effort was made by the staff to help us celebrate. I was informed later that we should have registered at the tower suite, but obviously no one informed us. The staff who checked us in did not provide us any useful information, instead referred us to the tower suite reception desk to answer all our questions. I found the hotel staff unwelcoming, especially the front desk/reception employees. I am extremely disappointed with my recent experience with Encore. Poor customer service at Encore Las Vegas Reservation changes may not be permitted unless authorized by the hotel. Room taxes are included in vacation price. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed fees may not include tax and are subject to change. Some amenities, such as the fitness center and pool, are subject to availability and guest demand. Access to the Tower Suites Pool as well as other resort pools and sundecks.Wynn Las Vegas and Encore Tower, parlor and salon Suite Rooms: Alexa in-room entertainment services and room controls. ![]()
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